Shipping policy

Last updated: October 19, 2026

Evie & Bear is operated by S Harbers Holding B.V. (Mors 11, 7151 MX Eibergen, the Netherlands). This policy explains where we ship, what it costs, how long it takes and what happens if something goes wrong with a delivery.

Where we ship

We ship to the United States, the United Kingdom and Australia. Prices are shown in your local currency: US dollars (USD), British pounds (GBP) or Australian dollars (AUD). We currently do not ship to other countries.

Shipping costs

Shipping is free on every order to the US, the UK and Australia. There is no minimum order value and no hidden handling fee.

Processing and delivery times

Order cut-off time: 10:00 p.m. US Eastern Time (ET), every day. Orders placed after the cut-off, are processed the next day.
Carrier: a tracked international courier, with final delivery by a local carrier such as USPS, Royal Mail or Australia Post.
Processing time: 1–2 days.
Transit time: 5–10 days after dispatch.
Total delivery time: usually 6–12 days from the moment you place your order.

Country	Processing	Transit	Total	Cost
United States	1–2 days	5–10 days	6–12 days	Free
United Kingdom	1–2 days	5–10 days	6–12 days	Free
Australia	1–2 days	5–10 days	6–12 days	Free

The expected delivery window is also shown at checkout. Delivery times are estimates, not guarantees. If we expect your order to be delayed, we'll let you know by email straight away.

Customs, duties and taxes

All prices include taxes and import duties. There is nothing extra to pay when your parcel arrives.

United States: no import duties or customs fees are charged on delivery.
United Kingdom: UK VAT is included in the price and collected at checkout. No fees on delivery.
Australia: GST is included in the price and collected at checkout. No fees on delivery.

If a carrier ever asks you for an import charge on an Evie & Bear order, please don't pay it and contact us first. We will sort it out.

Order confirmation and tracking

You'll receive an order confirmation by email right after your purchase. As soon as your order ships, we email you a tracking number and link so you can follow your parcel. It can take a few hours, and sometimes 1–2 days, before the first tracking update appears. You can also follow your order on our Track your order page with your order number and email address.

Delivery address

Please check your shipping address carefully at checkout. If you notice a mistake, contact us within 12 hours of placing your order and we'll update it if the order hasn't shipped yet. We can't change the address once the parcel is with the carrier, and we are not responsible for parcels delivered to an incorrect address entered at checkout.

Delivery delays

Now and then a delivery takes longer than expected, for example because of customs checks, weather, carrier issues or busy holiday periods. If your order hasn't arrived within the expected delivery window, please contact us and we'll check the status with the carrier straight away.

Lost or undelivered parcels

If tracking shows no progress for 10 days, or your parcel hasn't arrived 10 days after the end of the expected delivery window, we treat it as lost. We will then send a replacement free of charge or give you a full refund, whichever you prefer.

If tracking shows your parcel as delivered but you can't find it, please check with neighbours and your local post office first, then contact us within 7 days and we'll open an investigation with the carrier.

Damaged parcels

If your order arrives damaged, please contact us within 14 days of delivery with your order number and a photo of the item and the packaging. We'll send a replacement or a full refund at no cost to you.

Missing or incorrect items

If an item is missing from your order or you received the wrong item, contact us within 14 days of delivery with your order number (and a photo if possible). We'll send the correct item free of charge or refund it.