Refund policy

Last updated: October 20, 2026

We want you and your little one to love every Evie & Bear piece. If something isn't right, we're here to help. This policy applies to orders from the United States, the United Kingdom and Australia and is offered by S Harbers Holding B.V. (Mors 11, 7151 MX Eibergen, the Netherlands).

14-day return window

You can return items within 14 days of delivery for a refund. You don't need to give a reason.

Conditions for a return

Items are unworn, unwashed and in their original condition.
All original tags and labels are still attached.
Items are returned in their original packaging where possible, or in packaging that protects them in transit.
Items are free of stains, odours, pet hair and perfume.

We never charge restocking fees. Items that don't meet these conditions may be refused or refunded partially, in line with the law that applies to you.

How to return an item

Email us at info@evieandbear.com or use our contact page within 14 days of delivery, with your order number and the item(s) you want to return.
We reply within 24 hours with the return address and instructions.
Pack the item(s) securely and send them back within 14 days of contacting us. We recommend a tracked shipping service and keeping your proof of postage.

Returns can only be started by contacting our customer service first; there is no self-service return form. Please don't send items back without contacting us first. Parcels sent to our office address or without a return request can't be processed.

Return shipping costs

Change of mind: return shipping is paid by you. You can use any tracked shipping service.
Damaged, faulty or incorrect items: return shipping is free. In many cases you won't need to return the item at all.

Checking your return

When your return arrives, we check that it meets the conditions above. We email you once the check is complete, usually within 2 business days of receiving it.

Refunds

Approved refunds are issued within 5 business days to your original payment method, for the full price paid for the returned items. The original free shipping is not affected. Your bank or card provider may need a few extra days to show the refund on your account.

Prefer store credit? Get 10% extra

Instead of a refund to your original payment method, you can choose store credit. We then add 10% extra on top of the amount of your return (for example, a $40.00 return becomes $44.00 in store credit). Store credit from a return never expires. Just tell us your choice when you contact us about your return. You can always choose a refund to your original payment method instead.

Refund currency

Refunds are made in the currency you paid in (USD, GBP or AUD). We are not responsible for differences caused by exchange rates or fees charged by your bank or card provider.

Haven't received your refund yet?

First check your bank account again, then contact your bank or card provider, as processing can take some time. If you've done this and still haven't received your refund, email us at info@evieandbear.com.

Exchanges

Need a different size or color? The quickest way is to return the item for a refund and place a new order for the item you want. Not sure about sizing? Check our size guide or ask us for advice.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as described, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you in full, including any costs you made, at no extra cost.

Cancelling an order

You can cancel your order free of charge as long as it hasn't shipped yet. Email us as soon as possible with your order number; orders usually ship within 1–2 days. Once your order has shipped, you can return it under this policy.

Items that can't be returned

For hygiene reasons, socks, tights and underwear can only be returned if they are unopened in their original packaging.

Your statutory rights

This policy does not affect your rights under the consumer law of the country you live in.

United Kingdom: under the Consumer Contracts Regulations 2013 you can cancel an online order within 14 days of delivery (this right is included in our 14-day return window above), and under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described.
Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
United States: any implied warranties that apply under the law of your state are not limited by this policy.

Store credit rewards

When your order ships, you receive 10% of the amount you paid for the items as store credit, to use on a future order. This reward credit is valid for 60 days from the day it is issued; the expiry date is shown in your account. Returned items don't earn store credit: if you return an item, the reward credit earned on it is removed from your balance.

Using store credit

Your store credit is linked to the email address you ordered with. Sign in to your account (with a one-time code sent to that email) at checkout to apply it. Store credit can be combined with discount codes, can't be exchanged for cash and is used in the currency it was issued in (USD, GBP or AUD).