FAQ

Quick answers to the questions parents ask us most.

How do I find the right size?

All our sizes are Australian sizes, with the European size shown alongside. Use our size guide and pick your child's age to get a size recommendation. Between sizes? Go for the larger one so there is room to grow.

Is shipping really free?

Yes, shipping is free on all orders.

How long does delivery take?

Orders usually arrive within 7–12 business days. You can see the expected delivery dates in your cart before you check out. More details are in our shipping policy.

Can I return or exchange an item?

Of course. You can find how returns and exchanges work in our refund policy.

How should I wash my Evie & Bear clothes?

Always check the care label first. In general: wash at 30°C, inside out, with similar colours, and line dry to keep prints and colours bright.

Which payment methods can I use?

You can see all available payment methods at checkout. Payments are processed securely.

Can I add a gift message?

Yes. Open your cart and choose “Add a gift message” before you check out.

How can I contact you?

Send us a message via our contact page and we'll get back to you as soon as possible.

Still have a question? We're happy to help.